Senior Manager, Central Hotel Services, Revenue Management (Remote)
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Central Hotel Services, Revenue Management. In this role, you will be collaborating closely with the broader CHS and on property hotel teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important\: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include\:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
The Senior Manager with Central Hotel Services will lead a team of Central Revenue Managers (CRMs) and collaborate with other CRM and CHS Leadership colleagues. They will provide support, coaching, and strategic guidance to their team of CRMs while maintaining responsibility for their own hotel portfolio. This person will work with the senior leadership team to gather data and conduct analysis of revenue potential generated by both transient and group travel. They will make strategic decisions, communicate effectively with property and Central Revenue Management teams, and assist in moving Central Hotel Services forward.
This role is focused on the daily management of people and a small portfolio of hotels across the Americas\:
Lead a team focused on financial success of the organization, taking ownership of the hotels within the portfolios of the Central Revenue Managers reporting to you
Communicate frequently and well with property, above property, and corporate teams tracking trends, reporting results and developing actions based on findings
Assist in the hiring and growth of new employees and current colleagues leading each person with care and providing support so that the team is happy to bring their whole self to work
Provide strategic guidance to Central Revenue Managers within the scope of Central Revenue Management services.
Assist in the growth of the Central Services programs through promotion and data driven success of the program’s services
Support the Central Revenue Management, Central Sales Management, and Bridge Services teams through collaboration, training, and development initiatives
Encourage and drive the daily use of Service Now through tracking and analytics
Work closely with the Central Revenue Management and Central Sales Management teams to provide support and analytics through frequent projects.
Help the Leadership team achieve success in all departmental goals. (ie. RGI, program size growth, DE&I involvement, etc)
Continue to support your own portfolio of hotels through\:
o Daily review and management of Revenue Management System recommendations for room accommodation and rate inventory controls
o Prepare weekly strategy reports for numerous hotels used during their strategy meetings
o Prepare monthly sell strategy for 12-month booking window. Ensure group strategies are in place with the hotel strategy team for the entire booking cycle