Senior Manager E-Com Business Development (f/m/x)

TASKS WITH IMPACT

• Developing and executing high-level strategies, advising international leadership and cross-functional teams on steering business performance and maximizing customer satisfaction
• Leading key strategic initiatives with innovative, market-driven approaches and fostering alignment across HQ, local teams and external partners
• Monitoring and synthesizing industry trends, customer insights and competitor activity across all eCom markets, with a sharp focus on competitive positioning and customer experience
• In-depth business and financial performance analyses of DOUGLAS eCom and key competitors to identify growth opportunities and strategic levers
• Data-driven recommendations for executive leadership, from strategic business cases and high-impact presentations to ad-hoc insights that support key decisions
• Ownership of the monthly NPS reporting, translating customer feedback into actionable insights
• Organization of Voice of Customer Forums that bring together senior eCom leadership as well as local and Group eCom teams to align on key customer issues and short- to mid-term journey improvements

YOUR SKILLS

We take a competency-based and fair approach to recruiting, that´s why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success. Alongside these competencies, we're looking for the following skills:

• Several years of professional experience in retail, eCommerce or a related field
• Strong strategic thinking and the ability to turn insights into clear priorities
• Sharp analytical mindset and a passion for translating numbers, data and customer feedback into business decisions
• Solid project management skills to steer initiatives successfully across teams and markets
• Very strong, impactful communication and a confident presence up to C-level
• Excellent networking skills and a talent for building lasting relationships
• Excellent command of the MS Office suite, especially PowerPoint and Excel
• Experience with data platforms such as Tableau or Adobe Analytics
• Business fluent English, written and spoken