Senior Manager
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Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
Oversee the day-to-day operations, customer service, and quality control (Focused towards BackOffice Processes)
Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. nteract with clients and process owner on a regular basis to review progress,recommend action plan and suggest improvement
Graduation 5+Year