Senior Manager of Chicago Hub

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager of Chicago Hub Operations to join our Americas Performance Hub. In this role, you will be collaborating closely with the broader Hyatt team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important\: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include\:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role
Hyatt is seeking a workplace operations leader to oversee the day-to-day operation and colleague experience of its Chicago corporate office. The role leads facilities, office services, and culinary operations across the office floors, ensuring the workplace is safe, welcoming, well maintained, and ready to support colleagues and business needs.

· Manage day-to-day workplace operations across the Chicago office floors. Set priorities and service expectations across Facilities, Culinary, and office support functions; address operating issues and maintain a reliable workplace for colleagues.

· Lead and develop the workplace operations team. Set clear expectations, coach direct reports, manage performance, and coordinate outsourced and agency colleagues to deliver consistent service.

· Oversee facilities services and building systems. Coordinate preventive maintenance, work orders, repairs, and service continuity for HVAC, electrical, mechanical, plumbing, and other office infrastructure.

· Manage office space and utilization. Assess how space is used and recommend layouts, moves, and improvements to support changing business needs and colleague productivity.

· Oversee colleague-facing office services. Lead reception and concierge, Business Resource Center, and stewardship services; maintain service standards and coordinate support for meetings and office events.

· Oversee culinary operations for the corporate office. Guide food service, menus, catering, and related service standards to provide a dependable, high-quality experience for colleagues and guests.

· Serve as the primary workplace liaison with building management and service providers. Coordinate building services, resolve escalations, monitor vendor performance, and address matters such as maintenance, utilities, and parking.

· Coordinate access, security, safety, and compliance. Maintain appropriate access and visitor procedures; partner with building security and relevant Hyatt teams on safety practices, inspections, emergency preparedness, and incident follow-up.

· Plan and deliver workplace projects. Coordinate office improvements, renovations, equipment needs, and capital projects with internal stakeholders and external partners, tracking scope, timing, cost, and readiness.

· Manage budgets and financial administration for Facilities and Culinary. Oversee invoices, purchasing, accounts payable, rent, utilities, parking, Zoom, P-card activity, and capital project cost controls; identify and address budget variances.

· Demonstrate a commitment to Hyatt core values.