Manager - Process Excellence - Global Service Centre

Process Transformation & Design Thinking

• Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.

• Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).

• Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.

• Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.

• Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.

Automation Strategy & Implementation

• Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.

• Define and support the automation roadmap, ensuring alignment with business objectives.

• Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.

• Develop ROI models and business cases for automation initiatives.

• Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.

• Support UAT, change management, and rollout activities to ensure successful adoption of new processes.

• Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.

Stakeholder Management & Change Leadership

• Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.

• Lead change management efforts, ensuring adoption of redesigned processes.

• Communicate transformation results and recommendations to senior leadership.