Senior Manager Rail Operations

The Company
Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more.

Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

The Role
Are you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Bedford Park to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.

Key Responsibilities

Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders
Manage and own key client books of business, including safety, service level metrics, and profit levers
Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams
Recommend, monitor, and optimize performance metrics
Recommend resource utilization and client process improvement opportunities
Proactively manage, avoid, and resolve service opportunities or challenges
Manage complex operational deployments and projects to optimize driver, fleet, and operational resources
Lead client operations discussions and strategic outcomes
Actively identify process improvement opportunities and recommendations
Collaborate effectively with client, executive, and field team members
20-30% business travel anticipated
100% onsite working environment at company offices or field offices (this role is not a remote work environment role)

Qualifications

6+ years management experience in transportation/logistics, including collaboration with operations centers
Hands-on experience leading, developing, and cultivating field operations teams comprised of 5-10 team members
Demonstrated track record in leading client operations teams, client relationships, and management team updates
Proven client service and project management skillsets
Experience driving results across distributed, multi-state operations teams
Successful track record working in unionized environments
Strong project management skills and proven ability to drive daily/weekly outcomes and milestones
Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
Proficiency with analyzing data and metrics using Microsoft Excel
Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus
Understanding of state/federal DOT and railroad-specific regulations
Bachelor's degree preferred
Strong written and verbal communication, problem-solving skills
Asserts ownership for projects and assigned activities, meets deadlines

Does this opportunity resonate with you? Please share your background and be ready to share examples that can showcase your written communication and team leadership skills!