Senior Manager Retail & Spa

• Proactively develop recruitment strategies and activate at appropriate time with support from Human Resources.
• Manage direct reports who oversee all customer services and technical staff. Hold weekly one-on-ones to advise on decision making.
• Develop, implement and maintain operational procedures for company with guidance from General Manager. Ensure direct reports communicate and follow-through on necessary objectives. Systems design and re-design to help assure operating consistency and efficiency.
• Develop and manage group sales and bridal marketing programs for the spa to increase this area of business. Participate in trade shows, community events and business partnership outreach.
• Responsible for meeting budgeted profit goals; sets revenue and spending budgets for the Spa & Retail with the assistance of the Director of Finance and General Manager.
• Effectively manage Spa payroll, departmental checkbook and prepare financial and managerial reports as required.
• Develop, recommend, implement and manage the Retail Shops' annual budget, marketing/merchandising plan, inventories (type, quality, and quantity), forecasts and objectives to meet/exceed management revenue expectation.
• Plan, purchase and creatively display all retail shops' merchandise including but not limited to apparel, gift ware, gourmet food products, toys and signature items in order to promote sales and profits in all of the shops.
• Oversee the total management of multiple retail shops on a daily basis and implement corporate programs to ensure compliance with security regulations, audit and financial controls, and provide an optimal level of service to enhance the guest experience, maximize profits while safeguarding assets.
• Monitor and control all retail shop inventories; coordinate the pricing, markdowns, storage, records, analysis and reports on all items sold and retained to ensure accurate records are maintained, the appropriate stock is available, profit margins are attained, and financial goals are.
• Perform any other duties as requested