Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices
S I Systems Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices
Summary
Senior IT leadership role (onsite in Ottawa) at a staffing client, leading a Technology Services team through digital transformation: overseeing Microsoft 365 and Azure cloud platforms, enterprise applications, SDLC product management, ITIL-based service desk, and cybersecurity compliance (NIST, CIS Controls). Requires 12+ years IT management experience and Secret Clearance.
Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices
Our client is seeking a Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices
Join a technology modernization initiative focused on strengthening enterprise platforms, cybersecurity, and service delivery within a service-focused organization. This role oversees cloud platforms, enterprise applications, product lifecycle management, and Service Desk operations while partnering with business leaders and the PMO to optimize technology investments. The position provides leadership across software development lifecycle initiatives, infrastructure modernization, and cybersecurity compliance activities. The environment combines operational oversight, product management, and modernization initiatives supporting enterprise-wide technology services.
Must Haves
- 12+ years in IT management leading multidisciplinary teams supporting digital transformation and modernization initiatives
- 5+ years in a Product Manager role leading SDLC for customer-facing products
- Microsoft 365, Azure, SaaS tools, and ITIL-based service management
- NIST, CIS Controls, Agile frameworks, and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience
Nice to Have
- ITIL certification such as ITIL Practice Manager
- Cloud certification in Azure, AWS, or Google Cloud
- Professional security certification such as CISSP or CISM
- Experience managing vendors, projects, and service delivery outcomes
- French language capability
Responsibilities
- Lead and manage a multidisciplinary Technology Services team
- Oversee the lifecycle, integration, and optimization of enterprise applications
- Own end-to-end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization initiatives across Microsoft 365, Azure, and SaaS environments
- Implement and mature ITIL-based service management practices
- Ensure compliance with cybersecurity frameworks and privacy legislation
- Oversee vendor and partner relationships, including contract performance and compliance
Our client is seeking a Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices
Join a technology modernization initiative focused on strengthening enterprise platforms, cybersecurity, and service delivery within a service-focused organization. This role oversees cloud platforms, enterprise applications, product lifecycle management, and Service Desk operations while partnering with business leaders and the PMO to optimize technology investments. The position provides leadership across software development lifecycle initiatives, infrastructure modernization, and cybersecurity compliance activities. The environment combines operational oversight, product management, and modernization initiatives supporting enterprise-wide technology services.
Permanent, Ottawa, Onsite, Working Hours: EST
Must Haves
- 12+ years in IT management leading multidisciplinary teams supporting digital transformation and modernization initiatives
- 5+ years in a Product Manager role leading SDLC for customer-facing products
- Microsoft 365, Azure, SaaS tools, and ITIL-based service management
- NIST, CIS Controls, Agile frameworks, and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience
Nice to Have
- ITIL certification such as ITIL Practice Manager
- Cloud certification in Azure, AWS, or Google Cloud
- Professional security certification such as CISSP or CISM
- Experience managing vendors, projects, and service delivery outcomes
- French language capability
Responsibilities
- Lead and manage a multidisciplinary Technology Services team
- Oversee the lifecycle, integration, and optimization of enterprise applications
- Own end-to-end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization initiatives across Microsoft 365, Azure, and SaaS environments
- Implement and mature ITIL-based service management practices
- Ensure compliance with cybersecurity frameworks and privacy legislation
- Oversee vendor and partner relationships, including contract performance and compliance
AI may be used in evaluating candidates.
This posting is for an existing vacancy.