Senior MS Dynamics 365 Functional Consultant – Sales

Delivery Centric is seeking a Senior Dynamics 365 Sales Functional Consultant to provide senior functional leadership across a major Dynamics transformation. The role will work across business, functional and technical domains, shaping solutions, challenging requirements, advising stakeholders and helping uplift the internal Dynamics team through hands-on leadership, coaching and knowledge sharing.

Key Responsibilities

• Provide senior functional expertise across Microsoft Dynamics 365 Sales / CRM.
• Lead discovery and requirements workshops with business stakeholders.
• Analyse sales and customer lifecycle processes and identify opportunities for improvement and standardisation.
• Translate business requirements into scalable and pragmatic Dynamics 365 solutions.
• Develop functional designs, process models, user stories and acceptance criteria.
• Lead solution discussions across Dynamics 365 Sales, CRM and related business processes.
• Work closely with solution architects, developers and integration teams to ensure functional requirements are effectively translated into technical solutions.
• Provide guidance on Dynamics 365 configuration, customisation and integration considerations.
• Challenge existing processes and requirements to drive adoption of Dynamics best practices.
• Support solution validation, testing, defect management and deployment.
• Act as the senior functional escalation point for complex business and Dynamics 365 issues.
• Mentor and coach internal functional consultants and delivery team members.
• Lead knowledge transfer and help build strong internal Dynamics 365 functional capability.
• Build trusted relationships with business leaders and senior technology stakeholders.

Key Skills & Experience

• Extensive experience delivering Microsoft Dynamics 365 Sales / CRM solutions.
• Strong understanding of end-to-end sales and customer lifecycle processes.
• Proven experience in Dynamics 365 functional consulting and solution design.
• Strong understanding of CRM operating models and business processes.
• Experience across Dynamics 365 configuration, customisation and integrations.
• Strong business analysis and process optimisation capability.
• Ability to translate complex business requirements into pragmatic technology solutions.
• Experience working as a Senior Functional Consultant, Functional Lead, SME or Dynamics Solution Consultant.
• Strong stakeholder management and communication skills.
• Demonstrated experience mentoring, coaching or leading Dynamics professionals.
• Strong business and commercial acumen.
• Ability to work effectively across business stakeholders and technical delivery teams.

How to Apply

Ready to take on a Job Posting – DC Career Page role in Sydney/ Melbourne with Delivery Centric? Apply now to join a team that delivers excellence and realises value for its clients.