Senior Network Engineer (Shopee)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.

As a Network Engineer, you will be responsible for corporate network design and governance, implementation of various technical solutions to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.

Job Description:

• Design, configure, and maintain core/distribution/access switching infrastructure across all sites
• Support and troubleshoot connectivity between the SD-WAN gateway and local gateway routing to ensure stable site-to-site connectivity
• Manage and optimize routing and VLAN segmentation for multi-site connectivity
• Administer firewalls and network security controls to protect enterprise infrastructure
• Design, deploy, and troubleshoot enterprise wireless infrastructure (WLCs and APs), including coverage planning and RF optimization for warehouse and office environments
• Contribute to infrastructure design for server rooms, including rack layout, UPS systems, and fiber/LAN cabling standards
• Support CCTV network design and integration
• Perform incident troubleshooting, root cause analysis (RCA), and recovery planning for network-related incidents
• Review vendor quotations, technical specifications, and implementation plans for network infrastructure projects
• Collaborate with vendors, regional teams, and business stakeholders on project implementation and technical governance
• Support monitoring and operational visibility efforts using tools such as Zabbix, Grafana, and Elastic to proactively detect and resolve issues
• Maintain documentation for network architecture, configurations, and standard operating procedures
• Participate in on-call rotation and provide escalation support for critical incident

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
• Active CCNP (Enterprise, Security, or Routing & Switching) or equivalent vendor certification (e.g., PCNSE, NSE 4-7, HCIP)
• 5+ years of experience in enterprise network engineering, with hands-on experience across switching, routing, firewalls, and wireless technologies
• Proven hands-on experience configuring and managing multi-vendor network and security platforms, including Cisco, Huawei, Meraki, Palo Alto, or Fortinet
• Strong knowledge of VLAN design, network segmentation strategies, and network security best practices
• Experience with enterprise wireless platforms (WLC and AP deployment, RF planning, heatmap design)
• Practical exposure to server room, MDF, and IDF infrastructure design, including structured cabling standards, racking layouts, UPS sizing, and cooling requirements
• Prior experience supporting multi-site environments or networks in warehouse, logistics, or high-density retail environments is highly preferred
• Working knowledge of monitoring tools such as Zabbix, Grafana, or Elastic
• Ability to define alerting thresholds, escalation rules, standby procedures, and on-call runbooks for critical services and events
• Strong troubleshooting and root cause analysis skills for complex network issues
• Effective communication skills for coordinating with vendors, regional teams, and business stakeholders
• Ability to work under pressure with flexible working hours
• Ability to work onsite with occasional travel required
• Must have a valid driving license; owning a car is preferred