Senior Network Operations Engineer
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Summary
Aktion Associates, a North American ERP software reseller, seeks a Senior Network Operations Engineer in its Charlotte, NC office to resolve customer IT issues, support hosted servers and client networks/PCs, and mentor NOC staff. Core technologies include Microsoft desktop/server, Active Directory, virtualization, and storage.
About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 300 professionals. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.
Senior Network Operations Engineer
Role and Responsibilities:
Senior Network Operations Engineer
Role and Responsibilities:
- Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
- Resolve customers IT issues and address a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
- Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
- Tracking and resolving every customer request.
- Proven ability to solve IT issues.
- Serve as an advisor and mentor to other NOC staff for the for the resolution of more complex technical issues.
Education, Experience and Skills:
- 3-5 years of IT Help desk support, MSP, or general IT experience desired
- 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
- Understanding of network and endpoint topology
- Customer service oriented and the ability to problem solve are competencies required for this role
- Desired knowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices
- Other skills such as SAGE 300 & 100, Linux, SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required.
Location:
In office
Travel: 20-30%
This position offers a competitive salary with a performance based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.
Aktion Associates is an Equal Opportunity Employer. Please visit for more information about Aktion Associates.
