Senior Officer, CCS Commercial Banking (Alain)

KEY ACCOUNTABILITIES:

• Possess hands on experience in handling walk in customers.
  • Possess adequate skills in managing client service counter functions.
    • Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
      • Carry out customer identification checks in line with standard operating procedure.
    • Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services
      • Support relationship management teams by providing operational services and support to their clientele.
        • Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
          • Possess appropriate understanding on other cash management related products & procedures.
          • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
          • Review SOPs as per internal Audit and RMU requirement for the process handled.
          • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
          • Maintain confidentiality of customer data in line with data leakage and prevention policy.

          • Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

            Job Context :

          • Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.

            • Receive customer requests/documents and provide acknowledgement back upon receipts.

              • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
                • Verify the authority of customers authorized representative while accepting delivering documents.
                • Manage processing of inward /outward and account to account transfers.
                • Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
                • Attend & resolve queries on time from both internal & external customers.
                • Provide appropriate statistics on MIS.
                • Provide back hand support to Operations teams on: -
              • Account Opening documentation
              • Account maintenance activities
              • Corporate Credit Card operation
              • Cheque book request
              • Balance confirmation letters
              • Return Cheques
              • Payments (Inward and Outward) related queries
              • Charges related issues
              • eChannel related issues
              • Client Correspondence
              • Exception handling
              • Any other responsibilities assigned from time to time as part of job rotation exercise.

              QUALIFICATIONS & EXPERIENCE:

            • Minimum Qualification: Bachelor’s Degree / Higher Diploma

            • Minimum Experience: Minimum 2 years of banking work experience specific to the job role.