Senior Operations Executive

About the role

The Senior Operations Executive supports the day-to-day operations of Wyse Active Hub by ensuring the efficient management of venue operations, end-to-end event management, and technology support. The role encompasses facility operations, customer service, event coordination, website and booking platform administration, and first-level IT support. Working closely with the IT Manager, the incumbent helps maintain operational systems and technology to ensure smooth daily operations and successful event delivery.

This is a 1-year contract position with the opportunity for renewal, subject to performance and business requirements.

What you'll be doing

Venue & Event Operations (70%)

• Venue & Facility Operations: Manage the day-to-day operations of the sports facility, ensuring a safe, clean, and well-maintained environment for members and visitors.
• Booking & Customer Support: Coordinate court bookings and allocations, resolve scheduling conflicts, and respond to customer enquiries through frontline service channels.
• Facility Maintenance & Safety: Monitor court conditions, oversee safety compliance, and coordinate with maintenance vendors to ensure timely rectification of issues.
• Tournament & Event Operations: Support the planning, logistics, venue setup, and on-site execution of tournaments, corporate bookings, and regional and national badminton events.

Technology & Systems Support (30%)

• Website & Platform Administration: Maintain website content through the Content Management System (CMS) and support the day-to-day administration of digital booking platforms, ensuring information remains accurate and up to date.
• IT Support: Provide first-level troubleshooting for operational systems and equipment, escalating unresolved hardware or system issues to the IT Manager when required.
• Technology Readiness: Set up, test, and maintain operational technology and equipment to ensure systems are fully functional for daily operations.
• Operational Records & Compliance: Maintain digital records and documentation, ensuring compliance with internal procedures and applicable data protection requirements (PDPA).

What we’re looking for

• Relevant Experience: Minimum 5 years of experience in sports administration, venue operations, customer service, events, or digital operations.
• Digital Platform Proficiency: Comfortable using Content Management Systems (CMS) and other digital platforms to manage website content and support operational processes. Prior experience updating website content is preferred; coding knowledge is not required.
  
• Technical Aptitude: Comfortable using digital platforms and operationaltechnology, with the ability to perform basic troubleshooting and learn newsystems quickly. Experience supporting event technology is an advantage.
• Customer & Stakeholder Management: Strong interpersonal and customer service skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders.
  
• Organisation & Adaptability: Highly organised, detail-oriented, and proactive, with the ability to manage both operational and digital administrative responsibilities in a fast-paced environment.
• Operational Flexibility: Willing and able to work evenings, weekends, and public holidays to support operational requirements, tournaments, and special events.