Y Combinator Senior Operations Manager (Air, EHR)
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Description
- As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR)
- You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption
- You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value
- Engage directly with customers to map their existing clinical and administrative workflows
- Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs
- Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog
- Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch
- Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows
- Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support
- Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early
- Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support
- Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality
- Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code
- Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs
- Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion)
- Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus
- Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope
- 5+ years of operations or project management experience in SaaS or HealthTech
