Y Combinator Senior Operations Manager (Rules & Automation)
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Description
- As a Senior Operations Manager, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes
- You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics
- This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas
- Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility
- Build out scalable infrastructure to improve operational efficiencies and directly impact top-line revenue and bottom-line profitability
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper-growth environment
- Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
- Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams
- Entrepreneurial self-starter. Thrive in a fast-paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction
- 3+ years of experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
- Advanced in SQL and Python, experience with Retool, API & Web Scraping a bonus
- Experience driving results as an IC and working with technical teams to drive scalable architecture
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, Computer Science, or Data Science from a top 20 university
