Senior Operations Manager
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You will work with the Head of Operations to execute business strategies, improve and optimize Product, Compliance, Customer Support, and Growth operations, interpret data into actionable insights, coordinate multiple cross-functional projects, and apply local expertise in user behavior and regulatory requirements. You will develop processes, meet deadlines, and use AI tools to streamline work.
Responsibilities
- Execute business strategies with the Head of Operations
- Drive improvements and optimizations across Product, Compliance, Customer Support, and Growth
- Interpret data and draw actionable insights
- Coordinate multiple cross-functional projects
- Apply expertise in local user behavior and regulatory requirements
- Develop and implement effective processes
- Plan and deliver new activities
- Work across cross-functional teams
Requirements
- Strong project management skills
- Process development and implementation
- Cross-functional collaboration
- Bachelor's degree in Law, Accountancy, Finance, Economics, or a related subject, or equivalent practical experience
- Deadline management
- Independent working
- Critical thinking
- Communication and presentation skills in English
- Experience using AI tools
- Experience in a crypto exchange, FinTech, or regulated-industry startup is preferred
- Experience in a multinational or matrix environment is preferred
- Interest in crypto or trading is preferred