Description
We are looking for an experienced senior platform owner / product owner to lead assisted banking and branch transformation initiatives within a large-scale digital banking environment.
The ideal candidate should have strong experience managing digital product roadmaps, agile delivery squads, customer experience transformation, and branch service modernization initiatives. This role will act as a bridge between business stakeholders, branch operations, and technology teams to drive customer-centric digital transformation and operational efficiency.
Requirements
Key Responsibilities
Product roadmap & prioritization
Define and manage product vision, roadmap, and delivery strategy
Prioritize backlog items based on business value, customer impact, and feasibility
Collaborate with business, technology, and operations stakeholders
Balance customer needs, technical constraints, and strategic objectives
Digital branch & assisted banking transformation
Drive branch transformation and assisted banking initiatives
Support migration of branch services and transactions to digital channels
Contribute to paperless banking transformation initiatives
Improve customer journey, branch efficiency, and service experience
Support transformation of queue management and branch servicing platforms
User experience & customer-centric delivery
Conduct user research and identify customer pain points
Translate business and customer requirements into actionable product features
Advocate for user-centric design and usability principles
Ensure delivery of intuitive and customer-friendly digital experiences
Agile product delivery
Work within agile/scrum squads alongside product, technology, design, and operations teams
Participate in sprint planning, backlog grooming, retrospectives, and delivery reviews
Drive continuous improvement and iterative product enhancements
Adapt roadmap and priorities based on market trends and customer feedback
Required skills & experience
Strong experience as:
Product owner
Senior platform owner
Digital product owner
Previous experience working in:
Digital banking
Retail banking
Fintech
Assisted banking platforms
Strong understanding of:
Product roadmaps
Agile methodology
Customer journey & UX
Digital transformation
Branch banking operations
Experience working with cross-functional squads and technology teams
Strong stakeholder management and communication skills
Strong analytical, presentation, and problem-solving capabilities
Proficiency with Microsoft tools including Excel and PowerPoint
Preferred experience
Experience in branch transformation and digital servicing platforms
Exposure to queue management or assisted banking applications
Experience with migration of banking services to digital channels
Product owner / scrum certifications are an advantage
Preferred candidate profile
Self-motivated and ownership-driven professional
Strong collaboration and interpersonal skills
Ability to work under pressure in fast-paced agile environments
Innovative mindset with strong customer focus
Excellent verbal and written communication skills
Education
Bachelor’s degree in business, technology, information systems, engineering, or related field