Senior Pre-Sales Technical Consultant
Posted Updated
Purpose
This role provides technical support and expertise to the sales team and customers.
Key Missions
- Ensures to be the main contact point for technical topics between customers and IDEMIA
- Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
- Promotes IDEMIA products and services to customers
- Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
- Implements projects
- Collects functional requirement specifications for applicable products with the customer
- Manages the product selection process and ensures the right product is selected to match customer’s requirement
- Participates in the project delivery and technical implementation
- Coordinates final validation for applicable products with customers
- Mainains a close relationship with technical counterpart of custome
- Engages constantly in product specification reviews to upsell and influence the next product evolution
- Assists in quality complaints from customer on delivered products through first level local troubleshooting
- Supports quality team in the resolution of problem and coordinates response or communication to the customer
- Promotes and implements standards for custom and complex products for key customers
- Leads complex troubleshooting and quality complaint resolution
- Works independently with no supervision
Profile & Other Information
- Senior experience in SIM card, or eUICC, eSIM (essential)
- Telecom experience
- Spanish language required
- Advanced conversational English required (interviews will be conducted in English)
- Availability to travel 20%
- Availability for hybrid work (site/home office)