Senior Process Manager

We are looking for a senior learning professional with strong experience in manager and leadership development within an ITES / knowledge-services environment. This role is responsible for end-to-end ownership of leadership learning interventions — from diagnosing capability needs and designing customized programs to delivering high-impact sessions, managing stakeholders, and measuring learning impact.

The role partners closely with business leaders, HR, and senior stakeholders to build leadership capability that directly supports business outcomes.

• End-to-End Program & Content Ownership
  • Design and develop custom leadership and manager development programs across levels (mid to senior leaders).
  • Create comprehensive learning assets including facilitator guides, participant workbooks, case studies, simulations, assessments, and reinforcement tools.
  • Ensure content is practical, context-specific (ITES / analytics / BFSI), and grounded in adult learning principles.
  • Build structured learning journeys with effective post training measurement.

• Training Delivery & Facilitation
  • Facilitate high-impact classroom and virtual sessions with strong executive presence.
  • Lead group discussions, case analyses, role plays, and reflective learning with senior audiences.
  • Adapt facilitation style to diverse cohorts, geographies, and leadership maturity levels.
  • Create safe, engaging learning environments that enable honest dialogue and behaviour change.

• Program Management & Learning Impact
  • Manage the complete program lifecycle including pre-work, participant communication, delivery logistics, and post-training reinforcement.
  • Partner with managers to support on-the-job application of learning.
  • Define and track learning success metrics; conduct post-training evaluations and impact assessments.
  • Present learning outcomes, insights, and recommendations to stakeholders for continuous improvement.

• 8 to 10 years of experience in corporate training with min 5 years of that experience in training delivery for managers and leaders, preferably in ITES, Analytics, BFSI, or consulting environments
• Proven experience designing and delivering programs for managers and senior leaders
• Demonstrated ownership of end-to-end learning programs
• Relevant certifications in training, coaching, facilitation, or OD are desirable