Senior Procurement & Operations Executive

The Role

The Senior Procurement & Operations Executive plays a key role in ensuring the smooth day-to-day operations of the hospital. This role combines hands-on operational support with strategic procurement and inventory management, ensuring that clinical and front desk teams have the supplies, equipment, and resources they need to deliver uninterrupted, high-quality patient care. You will split your time between hands on operations and procurement/inventorymanagement.

Reportingto the Operations Manager/Assistant Hospital Director, you will manage supplier relationships, drive cost-effective purchasing and operational efficiency, and collaborate with internal stakeholders and vendors to maintain optimal inventory while ensuring compliance with hospital policies and regulatory requirements.

Key Responsibilities

1. Procurement & Inventory Management

• Procurement: Source and purchase medical supplies, medications, equipment, and operational materials
• Inventory Management: Track stock levels, manage ordering systems, implement cost controls
• Vendor Relations: Negotiate contracts, maintain supplier relationships, resolve issues
• Operations: Coordinate scheduling, manage budgets, ensure compliance with regulations
• Cost Control: Analyze spending, identify savings opportunities, optimize efficiency
• Team Coordination: Work with clinical and administrative staff to meet operational needs
• Documentation: Maintain records, prepare reports, track KPIs

2. Operational Support & Process Improvement

• Support the review, development, and continuous improvement of operational workflows.
• Oversee daily hospital operations – facility keep up
• Coordinate between reception, nurses and vets to keep things running without bottlenecks
• Participate in scenario planning and hospital table-top exercises.
• Ensure daily operations and foundational services are executed smoothly and consistently to organizational standards.
• Support tracking and monitoring of KPIs, and optimize resource utilization.
• Execute initiatives to improve operational efficiency and workflow effectiveness.
• Assist in internal and external communications relating to operations.
• Support price revision exercises for inventory, including identifying critical items impacting margins or not aligned with pricing guidelines.
• Support onboarding of new associates and basic HR admin (PMS System, lockers management)

3. Facility & Fault Reporting Coordination

• Ensure hospital infrastructure and facilities remain functional and well-maintained.
• Track, report, and escalate operational issues promptly to management.
• Coordinate daily operational activities to ensure efficient service delivery.
• Maintain a strong understanding of departmental workflows and SOPs.
• Ensure safe and smooth operations across clinical and non-clinical areas.

4. Reporting &Administration

• Monitor and collate data on procurement, KPIs, and operational performance.
• Prepare and submit periodic reports for management review.
• Perform ad-hoc duties and projects as assigned.

Requirements & Qualifications

• Diploma in Supply Chain Management, Procurement, Business Administration, Logistics, or a related field.
• Minimum 5 years of experience in procurement, purchasing or related functions, with at least 2 years in veterinary, healthcare, pharmaceutical or medical environments.
• Experience with ERP or inventory managing systems, and proficiency with Microsoft Office applications.
• Strong knowledge of procurement processes, inventory management, and supplier relationship management.
• Strong negotiation, analytical, and problem-solving skills with strong attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external suppliers.
• Customer-service oriented mindset.
• Able to work independently in a fast-paced, dynamic environment.
• Demonstrates initiative and a continuous improvement mindset.
• Problem-solving ability under pressure.
• Budget management experience.

Preferred Qualifications

• Veterinary industry experience
• Knowledge of veterinary supplies/pharmaceuticals
• Experience with vendor management systems