Senior Product Manager, Digital Customer Support | Telecommunications | Melb
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First Recruitment International Senior Product Manager, Digital Customer Support | Telecommunications | Melb
Summary
Senior product manager owning the digital customer support strategy for a major Australian telecommunications business — spanning conversational interfaces, self-service, agent tooling, QA and help content, with AI-enabled automation at the centre. Requires substantial senior PM experience, including AI or automation deployed in high-volume support.
In short: A senior product role owning the digital customer support strategy for a major Australian telecommunications business, across conversational interfaces, self-service, agent tooling, quality assurance and help content, with AI-enabled automation at the centre. Substantial senior product management experience, with AI or automation deployed in high-volume support, required. D'Arcy Weil is recruiting a Senior Product Manager, Digital Customer Support on behalf of a major Australian telec…
