Senior Product Manager
Summary
Leads the identity and growth product strategy for a global ride-hailing platform, optimizing user onboarding, fraud prevention, and cost efficiency while ensuring compliance with global privacy laws.
As Senior Product Manager – Identity & Growth, you will lead the end-to-end vision, strategy, and execution for our registration and authorization funnels—balancing seamless conversion against fraud prevention, security, and strict global compliance (GDPR, data privacy, and localization).
Partnering cross-functionally with Design, Engineering, Security, and executive stakeholders, you will align complex product roadmaps and own the domain’s unit economics, optimizing critical operational costs like SMS/OTP without compromising verification rates.
Combining deep analytical expertise in session stitching and high-frequency A/B testing with a risk-based onboarding approach, you will champion high-converting, compliant, and cost-effective identity experiences that fuel sustainable growth.
Partnering cross-functionally with Design, Engineering, Security, and executive stakeholders, you will align complex product roadmaps and own the domain’s unit economics, optimizing critical operational costs like SMS/OTP without compromising verification rates.
Combining deep analytical expertise in session stitching and high-frequency A/B testing with a risk-based onboarding approach, you will champion high-converting, compliant, and cost-effective identity experiences that fuel sustainable growth.
- Boost sign-up and login conversion rates by designing smart onboarding flows that keep user friction low while keeping fraud and security risks under control.
- Partner with design and research teams to create simple, accessible, and intuitive user experiences that prevent drop-offs.
- Bring business, engineering, and security teams together to build, align, and execute complex product roadmaps.
- Take ownership of domain costs—building financial models and finding ways to cut expensive communication costs (like SMS/OTP) while keeping completion rates high.
- Stay ahead of technical debt, project risks, and data privacy laws (like GDPR and local localization rules) by designing compliant flows that don't hurt conversion.
- Use advanced analytics including session stitching and high-frequency A/B testing—to deeply understand user behavior across platforms and continually optimize performance.
- 3+ years in Product Management within high-volume Marketplaces, Ride-hailing, FinTech or E-commerce.
- Ability to critically evaluate design layouts from a conversion perspective.
- Knowledge of how authentication works, including various delivery/communication channels (SMS, WhatsApp, Push, Passkeys) and their cost/conversion trade-offs.
- Base-level understanding of microservices architecture and how backend services interact with each other.
- Proven experience managing a continuous pipeline of concurrent experiments and conducting independent, rigorous post-analysis. You must be able to evaluate tests beyond primary conversion steps, measuring downstream impact (conversion to first ride, GMV), long-term retention, and critical guardrail metrics (fraud rates, cost per verification).
- Proven ability to manage complex dependencies, align 5+ departments, handle risk evaluation.
- Professional working proficiency in English (B2/C1+).
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 70 700 EUR gross
Final benefits may vary depending on the location.