Senior Product Manager
Summary
Lead product strategy for fraud and abuse prevention in commerce, balancing risk reduction with seamless customer experiences while collaborating across engineering, data, and legal teams.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager based in the United States.
This role will lead the product strategy for fraud and abuse prevention across critical commerce and customer journeys.
You will shape capabilities that protect customers, revenue, and platform integrity while keeping experiences as seamless as possible.
Working across engineering, data, finance, sales, legal, and support, you will turn complex risk challenges into scalable product solutions.
The position combines strategic ownership with hands-on execution, experimentation, and continuous improvement.
You will define measurable outcomes, adapt controls to evolving abuse patterns, and balance risk reduction with customer experience.
Success requires strong product judgment, technical fluency, and the ability to influence stakeholders across a highly distributed organization.
Accountabilities
- Own the product strategy and roadmap for commerce-focused abuse and fraud prevention capabilities, aligning priorities with customer, business, and platform objectives.
- Lead initiatives across account creation and billing workflows, including reducing malicious signups and strengthening controls throughout the abuse lifecycle.
- Evaluate, improve, and scale payment fraud prevention tools and capabilities.
- Partner with engineering, data, sales, and other technical teams to design, launch, measure, and continuously improve risk prevention systems.
- Establish product KPIs covering risk reduction, customer friction, operational reliability, and overall effectiveness of prevention controls.
- Design and support controlled experiments to evaluate the impact of new fraud prevention strategies and product changes.
- Collaborate with Finance, Legal, Sales, Support, and Go-to-Market teams to incorporate policy, operational, and customer considerations into product decisions.
- Monitor evolving abuse patterns, fraud techniques, and attack vectors across billing and account creation surfaces and adapt product controls accordingly.
- Translate complex technical and risk-related tradeoffs into clear, prioritized product requirements for stakeholders at multiple organizational levels.
- Work closely with product managers, designers, engineers, and other partners to drive cross-functional execution and deliver scalable solutions.
- Contribute to a secure, trustworthy platform experience while balancing fraud prevention objectives with usability and customer satisfaction.
- 5+ years of experience in product, service, project, or program management, software development, product design, or a related field; alternatively, a bachelor’s degree in a relevant field with 3+ years of applicable experience, or equivalent professional experience.
- At least 3 years of experience owning payment platforms, fraud prevention, trust and safety, or other integrity-focused product areas within a software or digital platform environment.
- 2+ years of experience defining product metrics and running data-informed experiments to improve risk and customer outcomes.
- 2+ years of experience collaborating across organizational boundaries to deliver initiatives involving complex technical challenges.
- Experience with payments, billing systems, subscription lifecycle management, and chargeback or dispute workflows is highly desirable.
- Experience developing scalable risk evaluation, fraud detection, or abuse prevention tools.
- Demonstrated ability to balance customer experience metrics with operational efficiency and risk reduction at scale.
- Experience partnering with policy, legal, compliance, finance, or similar teams to operationalize risk controls.
- Strong analytical and problem-solving skills, with the ability to translate complex data and technical concepts into actionable product decisions.
- Excellent written and verbal communication skills and the ability to influence stakeholders across multiple organizational levels.
- Experience working in distributed or asynchronous environments and collaborating effectively with globally distributed teams.
- Familiarity with AI-enabled productivity tools and an interest in using AI to improve product development and delivery cycles.
- Passion for developers and for creating secure, reliable, and trustworthy digital platform experiences.
- Base salary range of $124,000–$329,200 USD per year, depending on factors such as location, experience, knowledge, skills, and abilities.
- Eligibility for additional rewards, including annual bonuses and stock, depending on role and individual impact.
- Certain positions may also offer sales incentives based on revenue or utilization, according to applicable plans.
- Remote-first work environment with flexibility to work on your own terms.
- Opportunities for professional learning, development, and career growth.
- Collaborative environment focused on innovation, experimentation, and meaningful impact.
- Inclusive culture that values diverse backgrounds, perspectives, and experiences.
- Supportive workplace designed to help employees do their best work.
- Reasonable accommodations available throughout the interview process for candidates with disabilities.