Senior Product Manager - Mitigation Platform
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Summary
Senior Product Manager at Wise in Budapest owning the Mitigation Platform roadmap — building tools for case/document request lifecycles, customer communications, and agent-facing platforms while standardizing operational workflows. The role leads a cross-functional team with a strong emphasis on data-driven decisions and using AI/LLM tooling.
- Development of a robust framework for generating and distributing work across all operations
- Creation of tools and frameworks for designing specific workflows
- Establishment of a comprehensive reference for a 360-degree view of customer data
- Leadership of a dynamic, cross-functional team dedicated to standardizing and elevating operational workflows
- Ownership of solutions for case and document request lifecycle management
- Ownership of customer communication tools and agent-facing platforms
- Setting product direction and aligning engineering, design, and operations within Mitigation Platform
- Providing strategic direction and project leadership
- Owning the product roadmap and defining KPIs/OKRs
- Collaboration with Design, Analytics, Data Science, Operations, and Compliance teams
- Overseeing execution of key projects including decreasing friction for customers and automating reviews
- Proven experience in building products at scale
- Leadership experience in product teams
- Hands-on experience as a player-coach
- Data-driven decision making
- Ability to self-serve with data and measure impact
- Experience using AI tools and LLMs to build products faster
- Ability to communicate impact of ideas and formulate implementation plans
- Experience with AI-augmented product management