Senior Product Support Engineer – Semiconductor Equipment

We are a global semiconductor test equipment supplier seeking a motivated Product Support Engineer to support equipment projects in Singapore. This role works closely with cross-functional and cross-regional teams to ensure successful execution of customer projects at OSAT sites.

Job responsibilities

• Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high-priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.