Senior Professional Services Engineer (NTRX):Pune(Third party Payroll)

About this position:

We are seeking candidates with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NTR-x platform, and for delivering enterprise-scale recording & compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle from the sales-to-services transition through project closure — working with Architects, Project Managers , R&D, Customer Support, and clients.

• Role: Senior Professional Services Engineer (NTRX)
• Location: Pune
• Work type: Hybrid

Mandatory:

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE/any other recording solutions(eg: Verint) — installation, configuration, upgrades, and maintenance on windows/cloud platforms.
• Microsoft Windows Server/OS knowledge.
• IP / SIP communication analysis and strong telephony background.
• Networking fundamentals — 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
• Basic scripting — query and update knowledge (SQL / shell ).
• Strong customer-facing skills — able to lead technical discussions, manage stakeholder engagement and represent client meetings.

Good to Have:

• Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
• Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
• Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
• Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS.

Added Advantage:

• Certifications — MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.
• Microsoft SQL Server (2012 and above) — installation, configuration, administration, backup, recovery, and maintenance.

Role Description:

The NTR-x PSE has the following core duties:

• Install, integrate, and configure NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
• Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
• Plan and execute unit, functional and system testing; support client UAT, data validation and solution verification activities.
• Assist customers and their vendors with configuration requirements for all integration points in the customer environment.
• Provide technical expertise across the product suite — solution design, technical support, quality assurance, and application overview — throughout every project stage.
• Report and escalate implementation issues appropriately; engage Support, R&D and management for higher-tier assistance when required.
• Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
• Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.

Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.