Senior Program Manager

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Senior Program Manager to join our Addiction & Recovery Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.

• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.

• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.

• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Providing leadership and direction for the management and supervisory staff of a portfolio of residential addiction and recovery programs.
• Setting the strategic vision for programs in alignment with BHN’s agency strategic vision to ensure that individuals receive appropriate and timely high-quality evidence-based services.
• Supporting independent decision making & collective teamwork to maintain a healthy team environment within the department.
• Collaborating with Executive Leadership Team and interdepartmental partners to monitor program performance on all key performance indicators.
• Monitoring service demand and implementing initiatives marketing and service delivery initiatives, as needed.
• Assisting with job responsibilities of vacant program leadership positions and helping recruit, interview, & hire until the position is filled.
• Ensuring appropriate training on policies & procedures for all program directors relative to their role and service delivery.
• Ensuring programs’ adherence to regulations and requirements of licensing bodies and funding sources.
• Providing & documenting regular individual and group supervision to direct reports regarding their professional development & program operations.
• Implementing performance improvement initiatives, as needed, for department or program-wide efforts as well as staff-specific corrective action plans.
• Responding to individuals’ concerns and participating in investigations, as needed.
• Assisting with direct service delivery, as needed.
• Providing on-call support and supervision for assigned programs.

BHN’s Addiction and Recovery programs serve those 18 years of age and older who are seeking treatment and recovery from substance use disorder. A 24-hour multidisciplinary team, including Program Directors, Registered Nurses, Counselors, Recovery Specialists and a Medical Director provide acute treatment, clinical stabilization and residential rehabilitation services and those receiving Medication Assistance Treatment for Opioid and Alcohol Use disorder.

Who You Are:

• Commitment to empowerment and growth, human rights, and community integration for individuals served (required).
• At least five years of experience in the addiction and recovery treatment environment or other related field (required).
• At least three years of supervisory experience providing clinical supervision to the interdisciplinary team (required).
• LMHC, LICSW, LADC I, or LMFT (required).
• Knowledge of HIPAA and 42 CFR Part 2 (required).
• Knowledge of Medication for Opioid Use Disorder (MOUD) (Methadone/Vivitrol/Buprenorphine) (required).
• Experience working with addiction and recovery and dual diagnoses (required).
• Working knowledge of DPH’s Bureau of Substance Addiction Services (BSAS) regulations.
• Working knowledge of community resources, and how to help individuals served access them.
• Knowledge of CARF, SAMSHA, and DEA regulations and accreditation requirements.
• Familiarity with Internet, word processing and email systems (required).
• Knowledge of Insurance and Utilization reviews.
• Ability to work well in a team environment.
• Ability to travel between assigned programs (required).
• Ability to provide on-call support to assigned programs (required).
• Willingness and ability to treat challenging and diverse individuals served
• Cultural competence in dealing with individuals served with a variety of different cultural backgrounds.
• Valid driver’s license (required).
• Vehicle for use during all working hours should be registered and inspected in accordance with 540 CMR 4.00 (required).

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Available Schedules:

Monday-Friday, 9:00am-5:30pm plus on-call requirements

Pay Rate/Range:

$104,500-$110,000 annually