Program Manager

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts, proudly recognized as a Certified Great Place to Work and ranked among the Top 10 Employers in Massachusetts by The Boston Globe. Since 1938, BHN has been dedicated to providing high-quality, affordable, and culturally responsive behavioral health care to individuals, families, and communities.

In the Developmental Services program, we provide 24-hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the individuals we serve in shared living and small group homes, working as part of a collaborative team that includes family, BHN staff, and providers to create person-centered plans that reflect strengths, capabilities, and aspirations.

What You’ll Do

As a Residential Program Manager, you will play a key role in ensuring the health, safety, and independence of residents by:

• Overseeing the daily operations of assigned group homes

• Providing crisis intervention and emergency services, including serving on the on-call rotation

• Ensuring implementation of treatment plans, health and safety plans, and medication administration

• Monitoring residents’ overall health and empowering them to engage in goal development and decision-making

• Supporting individuals in fostering relationships and community participation

• Hiring, training, and supervising staff to deliver high-quality direct care

• Managing program compliance, budgets, and regulatory requirements

• Enhancing residents’ quality of life by promoting safety, dignity, and community inclusion

What We Offer

• Mission-Driven Work – Support individuals in achieving independence and meaningful lives

• Career Growth – One third of all positions at BHN are filled through internal promotions

• Comprehensive Benefits – Competitive pay, PTO, health/dental/vision, retirement savings, tuition assistance

• Inclusive Culture – A supportive workplace that values diversity, equity, and inclusion

• Community Impact – Play a vital role in helping individuals participate in and contribute to their local communities

Who You Are

• High School Diploma or GED (required); Associate’s or Bachelor’s Degree (preferred)

• Minimum 3 years of direct care experience (required)

• At least 2 years of supervisory experience (preferred)

• Valid driver’s license and reliable vehicle available for work hours (required)

• Strong leadership, communication, and organizational skills

How to Apply

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