Senior Project Manager
ABM is seeking a Senior Project Manager, aka Portfolio Manager, to provide strategic leadership and operational oversight for janitorial and facility services within premier Sports & Entertainment venues. This role is responsible for managing large-scale operations, leading multiple teams and supervisors, driving financial performance, and serving as a trusted advisor to venue leadership.
The Senior Project Manager will oversee day-to-day operations while developing long-term strategies that enhance service delivery, improve operational efficiency, strengthen client relationships, and support business growth. The ideal candidate is a strong operational leader with experience managing high-profile venues, large workforces, complex event schedules, and significant budgets.
Pay: $120,000 Annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Hours: This is an exempt position and requires flexibility for daytime or evening hours as well as weekend hours.
Travel Required: 25% within multiple locations in Los Angeles, CA
Strategic Operations Leadership
- Lead all facility service operations across assigned sports, entertainment, convention, or event venues
- Develop and execute operational strategies aligned with client expectations and ABM business objectives
- Ensure operational readiness for sporting events, concerts, conventions, and special events
- Monitor service delivery performance and implement continuous improvement initiatives
- Conduct regular facility inspections to ensure cleanliness, safety, and quality standards are consistently achieved
- Oversee work order management systems and ensure timely completion of client requests
Client & Stakeholder Management
- Serve as the senior operational point of contact for venue ownership, executive leadership, property management teams, and key stakeholders
- Build and maintain strong partnerships with clients through proactive communication and problem resolution
- Lead operational review meetings and present performance metrics, service enhancements, and business recommendations
- Anticipate client needs and identify opportunities to expand services and increase value
- Ensure exceptional customer satisfaction across all venue operations
Financial Management & Business Performance
- Own full P&L responsibility for assigned accounts or portfolio of venues
- Develop, manage, and forecast annual operating budgets
- Analyze financial performance and implement strategies to improve profitability and operational efficiency
- Manage labor budgets, payroll administration, purchasing, inventory, and vendor contracts
- Identify cost-saving opportunities while maintaining service quality and contractual commitments
- Support contract renewals, pricing strategies, and business development initiatives
Leadership & Workforce Development
- Lead and develop Project Managers, Supervisors, and frontline teams
- Drive employee engagement, accountability, and performance excellence
- Oversee staffing plans to support fluctuating event schedules and operational demands
- Conduct performance evaluations, coaching sessions, and succession planning activities
- Ensure compliance with all training, certification, safety, and regulatory requirements
- Foster a culture of teamwork, operational excellence, and continuous improvement
Safety, Compliance & Risk Management
- Ensure compliance with all company, venue, OSHA, and industry safety policies
- Lead incident investigations and corrective action planning
- Conduct regular safety assessments and risk mitigation initiatives
- Maintain emergency preparedness and event-specific operational contingency plans
- Ensure proper use of equipment, PPE, and established safety protocols
Business Development & Growth
- Partner with Sales and Operations Leadership to identify opportunities for revenue growth
- Support client presentations, operational tours, and proposal development
- Assist with onboarding new accounts and implementing operational transition plans
- Identify innovative service delivery solutions that enhance operational performance and client satisfaction
Required Qualifications
Experience
- 5+ years of facility, operations, project management, or janitorial management experience
- 3+ years of leadership experience managing supervisors, managers, and large frontline teams
- Experience supporting sports, entertainment, convention center, stadium, arena, airport, hospitality, or large public assembly environments
- Demonstrated experience managing budgets, labor planning, and financial performance
Knowledge & Skills
- Strong P&L management and financial acumen
- Advanced leadership and employee development skills
- Exceptional client relationship management abilities
- Strong project management and organizational skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in fast-paced event-driven environments
- Proficiency with Microsoft Office Suite and operational management systems
Preferred Qualifications
- Bachelor's degree in business administration, Facility Management, Operations Management, or related field
- Experience managing operations in professional sports venues, arenas, stadiums, convention centers, or entertainment facilities
- Bilingual English/Spanish
- Experience with union and non-union workforces
- Knowledge of event operations, crowd management, and venue logistics
Why Join ABM?
This is an opportunity to lead operations at some of the most recognizable sports and entertainment venues in the industry. As a Senior Project Manager, you will have a direct impact on client success, employee development, operational excellence, and business growth while serving as a key leader within ABM's Sports & Entertainment division.