Senior Project Manager(Microsoft Power, Sharepoint)

About the Role

The Project Manager will support corporate service functions and be assigned to one of two key workstreams:

• Supporting a strategic Business Process Outsourcing (BPO) programme covering grants, finance, HR administration, accreditation, programme administration, and customer engagement services.
• Managing the migration of records from an existing Documents & Records System to a Whole-of-Government Records Management Product while overseeing business-as-usual project activities.

Core Responsibilities

Programme & Project Delivery

• Plan, manage and monitor project activities, timelines and budgets.
• Ensure timely and quality delivery of milestones across assigned workstreams.

Stakeholder Management

• Collaborate with internal teams and relevant stakeholders to align requirements, resolve issues and achieve project objectives.

Risk & Issue Management

• Identify, assess and escalate risks and issues.
• Implement mitigation measures to maintain project progress.

Governance & Reporting

• Produce and present project status reports, updates and supporting documentation for management and stakeholder review.

Change Control

• Manage change requests.
• Assess impact to scope, cost and timelines.
• Ensure proper documentation and approvals are maintained.

Quality Management

• Review project deliverables against acceptance criteria.
• Ensure outputs support programme objectives and quality expectations.

Operational Project Support

• Oversee ongoing business-as-usual project activities.
• Maintain operational continuity while supporting records migration initiatives.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.

• Minimum 7 years of relevant project management experience in complex programmes involving multiple stakeholders.

Essential Competencies

• Proven experience managing ICT or digital projects in a structured project management environment.
• Ability to drive teams and stakeholders towards common objectives without direct authority.
• Capability to manage competing priorities and resolve disagreements constructively.
• Strong analytical, organisational and problem-solving skills.
• Ability to identify root causes and make sound decisions under pressure.
• Proactive approach to risk identification and mitigation.
• Effective in ambiguous and rapidly changing environments.
• Consistent delivery across multiple concurrent workstreams.
• Strong stakeholder relationship management and expectation management skills.
• Excellent verbal and written communication abilities.

Preferred Competencies

• Familiarity with government ICT governance and procurement frameworks, including public sector statutory requirements.
• Familiarity with government records management practices or Whole-of-Government digital platforms.
• Experience with BPO programme management systems and outsourcing operations.
• Familiarity with AI tools for productivity improvement and task automation, including responsible AI principles relating to privacy, fairness and transparency.
• Proficiency in Microsoft Power Platform (e.g. Power BI), SharePoint Online, or workflow management tools such as JIRA / JIRA Service Management.
• Ability to derive insights from data and communicate findings effectively.
• Experience with agile methodologies and iterative project delivery.
• Product-oriented mindset with focus on user outcomes, end-to-end ownership and alignment of project work to business objectives.