Senior QA Manager
Posted 3
views
Summary
Flight Centre is hiring a Senior QA Manager in London (onsite) to own the quality vision, strategy, and execution across its global travel platform — leading and scaling distributed QA teams, driving test automation and release quality gates, and partnering with senior leadership. Core tools include UiPath, Cypress, Playwright, and Azure DevOps.
ABOUT THE OPPORTUNITY
Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.
KEY RESPONSIBILITIES
- Lead the QA function through influence across a critical global business platform.
- Define and evolve quality strategy aligned to business objectives and technology roadmaps.
- Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.
- Drive transformation from reactive testing practices to proactive quality engineering.
- Build, mentor, and scale a high-performing QA organisation across multiple geographies.
- Create career development pathways and succession plans for team growth.
- Foster a culture of continuous learning, innovation, and excellence.
- Oversee enterprise test strategy, planning, and execution across the platform.
- Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
- Drive automation strategy with clear ROI and coverage metrics.
- Own release management and quality gatekeeping for production deployments.
- Implement quality metrics, governance processes, and reporting frameworks.
- Balance strategic leadership with hands-on technical engagement.
- Translate quality strategies into executive communications that inform decision-making.
- Build trusted relationships across Product, Engineering, and Business leadership teams.
- Champion quality within cross-functional forums and strategic planning discussions.
- Represent the quality perspective in architectural and business decisions.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.
- Minimum 5 years leading QA teams.
- Demonstrated success building and scaling QA functions in complex multi-product environments.
- Experience embedding quality practices and quality culture across engineering organisations.
- Proven strategic leadership and organisational change management capability.
- Ability to influence senior stakeholders and operate from executive to technical levels.
- Expert knowledge of testing methodologies, frameworks, and quality strategies.
- Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.
- Proficiency with Azure DevOps.
- Understanding of CI/CD pipelines and quality gates.
- Familiarity with quality metrics, governance frameworks, and reporting.
- Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
- Experience within global distributed teams preferred.
- Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.
#LI-JM1#LI-Onsite