Senior RAG Engineer
Summary
Builds and optimizes Retrieval-Augmented Generation (RAG) systems to enhance AI-driven customer experience solutions for outsourced business services, leveraging NLP, LLMs, and data retrieval pipelines.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are pow…