Senior Real-Time Voice AI Backend Engineer — Hybrid
Summary
Designs and builds backend services powering real-time voice conversations, integrating telephony and WebRTC while optimizing for latency and reliability.
Zendesk, Inc. is seeking a Senior Backend Software Engineer for its Solve Voice team in a hybrid US role. You will design and implement backend services for real-time voice conversations, integrate telephony and WebRTC, and ship features across backend and user-facing experiences.
You will focus on latency, reliability, and observability while collaborating with ML/speech teams. The role requires strong Python/backend skills, experience with real-time systems, and a product-driven mindset.