Senior Research Operations Program Manager
About the Role
Responsibilities
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Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
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Lead the coordination of in-person research including facilities, staffing, and compliance.
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Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
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Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
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Evaluate and manage relationships with vendors that support research scale and innovation.
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Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
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Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
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Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.
What We're Looking For
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5+ years of experience in research ops, program management, or scaled operations in a tech environment.
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Proven track record of building operational systems that support growing teams.
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Strong communication and stakeholder management skills.
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Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
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Champions team culture in authentic, courageous, and empathic ways
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Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
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Sound judgment and the ability to move quickly on complex, ambiguous projects.
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Familiarity with the product development lifecycle and how research fits into it.
Skills
As published by lever · 9 questions · 2 written answers
Basics
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Pick from a list (7)
- Where did you first hear about this job? optional
- Will you require a reasonable accommodation to complete the hiring process which may include technical testing, virtual and in-person style interviews? optional
- Are you located in the NYC area?
- If you answered no to the above question, are you open to relocating?
- Are you willing to come into the NYC office during the week (3 days) according to our hybrid policy?
- Are you authorized to work in the United States?
- Will you now or in the future require our company to file a petition or application for employment - based immigration status on your behalf to begin or continue employment with our company? If you currently have nonimmigrant status, for example F-1 or H-1, your answer to this question should be "yes." optional
Written answers (2)
- What are your pronouns? optional
- What excites you about Hinge, and why are you particularly interested in this role?