EMEA GTM Strategy & Operations Manager
Description
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
ABOUT THE ROLE
We're looking for an EMEA GTM Strategy & Operations Manager to serve as the dedicated operational partner to the GM, EMEA. In this role, you'll be the connective tissue between the EMEA go-to-market (GTM) organization and Global Revenue Operations (RevOps), owning the operating cadence, surfacing the insights that drive decisions, and turning regional strategy into executable plans. You’ll shape strategic decisions, not just document them.
You'll support the full EMEA GTM motion across Business Development Representative (BDR), Account Executive (AE), Partner Account Manager (PAM), Account Manager (AM), Solutions Engineer (SE), Customer Engineer (CE), and Forward Deployed Engineer (FDE) functions, spanning four Areas: FIME, UKI, DACH, and Iberia. You'll run the forecast, pipeline review, and QBR cadence, own analytics and insights for the region, drive process improvement, and feed regional learnings back into the Global RevOps Center of Excellence, so best practices scale across the business.
This is a high-visibility role for someone who can move fluently between the boardroom and the spreadsheet — equally comfortable facilitating an executive forecast review and building the capacity model underneath it.
Key Responsibilities
- Sharpen the GM’s thinking on the trade-offs that matter, co-author the narrative for executive forums, and own the region's GTM operating model and rhythm of business
- Run the EMEA operating cadence end to end — preparing, facilitating, and following up on weekly forecast calls (new sales, expansion & retention), pipeline reviews, and pipeline generation campaigns across the four Areas (FIME, UKI, DACH, Iberia)
- Own the quarterly business review (QBR) cadence: structure, narrative, data, and readouts for regional and executive audiences
- Deliver analytics and insights across the full EMEA GTM funnel (BDR, AE, PAM, AM, SE, CE, FDE), translating data into clear, actionable recommendations
- Lead cross-functional initiatives and process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy
- Build the business case and the entry model for geographic expansion: where to go, with what coverage, and what it takes to get there
- Partner with the Global RevOps Center of Excellence, providing regional inputs and adopting standardized best practices, tooling, and methodologies
- Drive annual planning for EMEA, including territory design, segmentation, and capacity/headcount modeling
- Support quota setting, coverage models, and GTM design in partnership with Sales, Finance, and the broader RevOps team
- Maintain data quality and operational discipline across the region's systems and reporting
Qualifications
- 5+ years of experience in Revenue Operations, Sales Operations, Strategy & Operations, or a comparable analytical/commercial role, ideally within a high-growth B2B SaaS environment
- Strong experience supporting a multi-segment, multi-country GTM organization across direct, partner, and post-sales motions
- Demonstrated ownership of forecasting, pipeline management, and QBR processes at a regional or business-unit level
- Excellent analytical skills — fluency with Salesforce and BI/reporting tools (Looker, Hex); comfort building capacity, territory, and segmentation models
- Experience with annual planning, including territory and quota design
- Exceptional stakeholder management — credible with senior commercial leaders and able to influence without authority
- Strong communication and storytelling skills; able to turn complex data into a clear executive narrative
- A bias for action, comfort with ambiguity, and the ability to operate independently in a fast-moving environment
- Fluency in English required; additional European languages (French, German, Spanish) a plus
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills
As published by greenhouse · 8 questions
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Location
Short answers (4)
- LinkedIn Profile optional
- Website optional
- What is your desired salary? optional
- What is your proficiency level in English? (Written and verbal communication) optional
Pick from a list (4)
- Do you currently live and have the right to work in the country of this job? optional
- If you currently require a work permit / sponsorship (or will require it in the future), please include: 1. The type of visa or sponsorship you currently have (or will require in the future). 2. The timing of when you will require sponsorship. 3. Any additional information that Aircall may need to know in determining whether or not we will be able to provide sponsorship. optional
- If you are currently residing outside the hiring location(s), are you willing to relocate for this role? optional
- This role is a hybrid role and requires some regular in office time. Are you comfortable with being in the office 3 days per week? optional