Senior Sales Account Manager (ICT Solutions)

Key Responsibilities:

1.Key Account Management & Customer Relations:

· Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention.

· Build and maintain executive-level relationships with customer decision-makers, stakeholders and business partners.

· Act as the senior commercial focal point for assigned strategic customers, ensuring high levels of customer satisfaction and service excellence.

2.Sales & Business Development:

· Identify, develop, lead and successfully close complex ICT sales opportunities across assigned strategic accounts.

· Drive revenue growth through account expansion, cross-selling, upselling and development of new business opportunities.

· Own assigned revenue, gross profit, order intake and sales pipeline targets while ensuring achievement of departmental objectives.

· Develop customer acquisition and account growth strategies aligned with sector objectives.

3.Proposal & Opportunity Management:

· Lead the preparation of complex technical and commercial proposals, quotations, RFQs, RFPs and tenders.

· Coordinate technical, commercial, legal, financial and contractual requirements with internal stakeholders to ensure competitive customer solutions.

· Lead commercial negotiations, pricing discussions and contract reviews while protecting company profitability.

4.Market Intelligence & Business Insights:

· Lead customer presentations, executive meetings, workshops and commercial discussions with senior customer representatives.

· Maintain regular engagement with customers to identify emerging business requirements and future investment opportunities.

· Resolve complex customer issues by coordinating with relevant internal stakeholders.

5. Coaching & Knowledge Sharing:

· Provide technical and commercial guidance to Junior sales team during proposal preparation and customer engagements.

· Share best practices related to account management, negotiations and opportunity management across the sales team.

· Support onboarding and development of new Sales team

· Assist the Sector Sales Manager in developing sales capabilities and improving overall team effectiveness.

6. Sales Performance & Reporting

· Develop accurate sales forecasts, opportunity pipelines and revenue projections for assigned strategic accounts.

· Maintain accurate records, customer account plans, opportunity status and sales activities.

· Prepare executive reports on account performance, pipeline status, revenue forecasts and business opportunities.

Requirements

Required Skills & Qualifications:

- Bachelor’s degree in Engineering, Information Technology, or Business Administration.

- 7–9 years of relevant ICT sales experience or related field experience is a must , relevant to our industry in data center , security light current hardware experience

- Strong customer relationship management and opportunity development skills.

- Excellent communication, presentation, and negotiation abilities.

· Solid experience in ICT solution sales and account management.