Senior Sales Manager
Company description
Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Our commitment to diversity & inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Under the general guidance and supervision of the Director of Sales & Marketing, implements all sales activities and maximizes business opportunities in his/her specific area of responsibility.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment).
- Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for comprehensive client servicing, achieving targets and maximum productivity.
- Provide service that is sincere, warm and enthusiastic, ensuring guests’ and colleagues’ satisfaction at all times.
- Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintain professional business confidentiality.
- Adhere to company and hotel rules and regulations at all times.
- Good knowledge of Microsoft Office and Microsoft Outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs.
- Submit weekly sales activity report to the Director of Sales & Marketing on the leisure segment.
- Develop prospects accounts, and implement a sales action plan for each account.
- Implement and execute all sales objectives and action plans to reach and exceed targets set.
- Provide feedback to the Director of Sales & Marketing on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his/her market areas.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Ensure that selling strategies are adhered to during negotiations and maximize selling opportunities whenever possible.
- Keep updated with client relationships and overall business goals.
- Update the Director of Sales & Marketing on the negotiation event/progress of each group.
- Maintain an up-to-date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
Qualifications
- Bachelor’s degree preferred.
- Minimum three (3) years of experience in similar role in hospitality industry.
- Excellent verbal and written communication skills.
- Basic understanding of legal contract language.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.