Senior Sales Operations Agent
Qatar Airways is seeking a Senior Sales Operations Agent to support sales operations activities and deliver excellent service to internal and external customers. This role is based in London, United Kingdom.
About the Role
As a Senior Sales Operations Agent, you will act as a product and process expert, supporting complex sales operations activities across reservations, ticketing, trade and corporate account support, group sales, sales systems and administration while ensuring efficient service delivery.
Key Responsibilities
Provide support for sales operations activities including reservations, ticketing, refunds, group sales, sales support, sales systems and administration.
Act as a product knowledge expert and support complex trade, corporate and customer enquiries.
Assist Sales Operations Agents with queries and escalations to maintain service quality and efficiency.
Make new reservations and amendments to existing bookings while applying correct fares and rules.
Support travel agencies with reservation-related activities and requests.
Follow up with customers and trade partners on enquiries and service requests.
Maintain and generate operational reports as required by management.
Guide and support junior team members and new joiners on processes and policies.
Support Beyond Business activities, including lead qualification, documentation follow-up and reporting.
Provide departmental support and cover for coordinators and officers when required.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.