Senior Sales Operations Manager
Posted
Senior Sales Operations Manager
Responsibilities
- Work with sales and marketing leadership to determine monthly pipeline of project work
- Proactively identifies and implements operational improvements, enhancements, and system customizations that meet business requirements / supports a rapidly scaling organization
- Work with end users to identify, document, and communicate business processes
- Manage our Go to Market infrastructure, including: Salesforce, Marketo connected tools, such as Docusign, Outreach, Leandata, etc., ensuring everything is mapped and syncs correctly
- Perform SFDC Administrator tasks includingManage users, groups and privileges
- Customize existing objects with fields, workflows, triggers and validations
- Own all data accuracy and augmentation
- Create views, reports and dashboards that allow BDRs, sales reps and managers to track their progress and compare their performance to the rest of the team
- Manage and customize the forecasting module
- Manage Quoting module, including Price Books
Desired Skills and Experiences
- Bachelor's degree, 3-6+ years experience.
- 3+ years implementing and configuring Salesforce.com.
- SFDC Administrator Certification or can demonstrate the equivalent skillset/experience as defined here:
- Solid understanding of and detailed experience with architecture
- Good understanding of business processes (sales, marketing, etc) and know your sales and marketing tools (SFDC through Marketo or Pardot).
- Understanding and experience in managing, tracking and reporting on the Demand Waterfall
- Technical project management experience including requirements gathering, creating/deploying solutions to end users.
- Project Management certification is a plus
- You have worked for a fast growing company where scaling the business is of primary importance
- Strong attention to detail and excellent problem solving skills: No data issue is too big or too small for you to address. You stay on top of all the housekeeping reports to make sure everyone is following defined processes
- Certified Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301)
- Certified Sales Cloud Consultant or equivalent experience
- Advanced Excel skills (VLookups, Pivot Tables, Macros)
- Experience using Salesforce data tools