Senior Sales Operations Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Senior Sales Operations Manager opportunity. This is a remote position.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

1. Salesforce Administration & Configuration
   • Primary administrator for Salesforce Sales Cloud
   • Manage user setup, profiles, roles, permissions, and security
   • Configure custom objects, fields, page layouts, validation rules, flows, and automation
   • Maintain system integrity through proper governance, documentation, and change management
2. Automation & Process Optimization
   • Design and maintain advanced automation using flow, Process Builder (legacy support), and approval process
   • Identify opportunities to streamline workflows and improve data accuracy
   • Collaborate with stakeholders to gather requirements and implement scalable solutions
3. Data Management & Reporting
   • Ensure data quality, consistency, and integrity across the platform
   • Develop and maintain reports and dashboards to support the business
   • Manage data imports, exports, and data initiatives
4. Integrations & Technical Oversight
   • Support integrations between Salesforce, Data Warehouse and Third-party apps
   • Partner with vendors for custom solutions, APIs, and advanced configurations
5. Leadership & Strategy
   • Act as a Salesforce subject matter expert and advisor to business leaders
   • Define and enforce Salesforce governance best practices
   • Lead system upgrades, release management, and deployments
6. User Support & Training
   • Provide tier 2/3 support for Salesforce related issues
   • Develop documentation and deliver training sessions as needed
   • Promote user adoption and best practices across departments

Skills Required:

1. Analytic Skills: The ability to analyze and interpret complex data and convert it into digestible insights
2. Communication Skills: The ability to present data in a clear and concise manner to stakeholders who may not have a technical background
   
   • Translate complex business data into simple, actionable insights
   • Strong written and verbal communication skills to present findings to business leaders and stakeholders
3. Attention to Detail: Ensuring that data is accurate and comprehensive
4. Problem-Solving: Ability to identify trends, anomalies, or inefficiencies in data and develop solutions to improve performance
5. Project Management: Strong organizational and time-management skills to manage multiple tasks and projects simultaneously
6. Strategic Thinker: Possess strong analytical skills
7. Data Oriented: Commitment to data integrity
8. Documentation: Strong documentation and change management discipline
9. Customer Service: Collaborative and customer service oriented mindset

Qualifications:

• Required: Bachelor's Degree in Computer Science or related field
• 5+ years of hands-on Salesforce administration experience
• Salesforce Administrator Certification (Advanced Administrator preferred)
• Deep understanding of Salesforce architecture and data model
• Experience with Flow automation and complex business logic
• Strong knowledge of reporting, dashboards, and analytics
• Experience managing integrations and third-party applications
• Excellent problem-solving, communication, and stakeholder management skills
• Experience with Sales Cloud and/or Service Cloud
• Experience with data tools (Data Loader, ETL tools)
• Familiarity with Apex, SOQL, or Lightning components
• Experience in enterprise environments