Senior Sales Support Technician
At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.
We are looking to add a Senior Sales Support Technician to our team. In this position, you will support the preparation, setup, and execution of aerospace communications demonstrations, field tests, and customer engagement activities. Working closely with the Sales Consultant and engineering teams, this role assists in deploying and operating satellite communication systems, RF hardware, ground station equipment, and related technologies used to demonstrate product capabilities to prospective customers and partners.
This position plays an important role in supporting technical demonstrations, validating system performance in real-world environments, and ensuring equipment and systems are properly configured for successful customer engagements. The Communications Technician will also support equipment maintenance, test preparation, and troubleshooting activities while helping translate technical system capabilities into successful customer demonstration experiences.
KEY RESPONSIBILITIES
- Support the preparation, setup, and operation of aerospace communication systems used in customer demonstrations and technical presentations.
- Assist with deployment and configuration of ground station equipment, antennas, RF systems, satellite communication terminals, and related hardware.
- Participate in field demonstrations, trade shows, and customer engagement events to help showcase system capabilities.
- Work closely with Sales Consultants and technical teams to ensure demonstrations accurately represent system performance and capabilities.
- Prepare and configure communications equipment, hardware, and software prior to customer demonstrations or test activities.
- Assist in validating system performance and verifying that equipment is operating correctly prior to demonstrations.
- Support integration and connectivity between ground systems, communication payloads, software tools, and network infrastructure.
- Maintain demonstration equipment, test hardware, and supporting tools to ensure readiness for field use.
- Assist with diagnosing and resolving technical issues during demonstration activities or system testing.
- Provide hands-on support for RF systems, communication equipment, network connectivity, and hardware integration.
- Coordinate with engineering teams to address system issues or performance anomalies discovered during demonstrations or testing.
- Manage inventory, transport, and preparation of demonstration equipment used for customer engagements.
- Ensure proper handling, packaging, and transport of sensitive technical equipment.
- Support logistics planning for field deployments, including shipping, equipment preparation, and setup coordination.
- Support Sales Consultants during technical discussions with customers by assisting with equipment setup and system operation.
- Help demonstrate system functionality and capabilities during live customer demonstrations.
- Assist in documenting demonstration results and gathering feedback to support future product improvements.
- Work closely with engineering, operations, and business development teams to ensure demonstration environments accurately reflect product capabilities.
- Provide feedback to engineering teams regarding demonstration performance, usability, and potential improvements.
- Support internal testing and validation activities when demonstrations require integration with engineering prototypes or development systems.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
- Associate degree or technical certification in Electronics, Communications Technology, Telecommunications, or related field
- A minimum of 5 years of industry experience in engineering, systems development, or program/project management roles within aerospace, space, or defense industries.
- Experience managing cross-functional engineering and operations teams in complex technical programs.
- Basic understanding of RF communications, satellite communications, or wireless communication systems.
- Ability to set up and operate technical equipment used in communications demonstrations or testing environments.
- Familiarity with antennas, ground station equipment, or network connectivity systems preferred.
- Strong troubleshooting and hands-on technical problem-solving abilities.
- Strong organizational and time management skills.
- Ability to work collaboratively with both technical teams and customer-facing personnel.
PREFERRED EXPERIENCE
- Proficiency in German and English (both written and spoken).
- Self-motivated with the ability to work independently and as part of a collaborative team.
- Knowledge of market analytics and technology planning and commercialization.
- Experience with the aerospace telecommunications industry.
- Experience with startups.
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.
Please be aware that many roles will be subject to both security and export control restrictions. These restrictions mean that factors including new starter’s nationality, any previous or dual nationalities held, place of birth and country of residence may limit those roles that you can perform for the organization.
Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members not through our approved vendor list or Talent Acquisition will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.