Senior Scaled Customer Activation Manager
You will onboard and activate self-service customers at scale. You will own a high-volume portfolio of micro-SMB and SMB accounts, guide customers through integrations and configuration, complete onboarding efficiently, manage follow-up and outreach, identify automation opportunities, incorporate customer feedback into product improvements, and support high customer satisfaction.
Responsibilities
- Become an expert in Ramp integration and configuration options
- Drive efficient and complete customer onboarding at scale
- Own micro-SMB and SMB accounts one-to-one
- Balance implementation, follow-up, and proactive outreach tasks
- Partner with Product to communicate customer feedback
- Identify opportunities to automate and scale onboarding
- Maintain high customer satisfaction
Requirements
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Proven track record of meeting weekly or monthly KPIs
- Experience owning a high-volume book of business of 100 or more customers
- Ability to anticipate customer needs and position product solutions
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental and vision coverage
- Life, AD&D, and disability coverage
- Fertility drug coverage
- Group Retirement Plan with employer match
- Parental leave
- Employee Assistance Program
- Virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension