Senior Security Officer 2
Summary
The Senior Security Officer II oversees security shift activities, ensures the safety of guests and staff, and protects company assets within a casino environment. The role involves investigating incidents, enforcing company policies, and providing support to security management.
The Senior Security Officer II oversees the activities of the security shift in the absence of the Security Supervisor, provides a safe environment for all guests and team members and protects company assets. Promote Family Style Service culture through actions and positive attitude.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Knowledge and ability to perform assigned duties of all subordinate positions.
- Provide excellent guest service at all times
- Ensure the safety and security of team members and guests. Supervise programs and processes to reduce and control loss time injuries.
- Delegate authority and assign responsibilities.
- Investigate incidents and/or customer complaints, compiling data for accurate reporting.
- Ensure all policies and procedures are being followed and monitored during the shift.
- Review shift activities with Security Management.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
WHAT YOU WILL NEED
- Must be 21 years of age or older
- Proficient in English verbal and written
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license.
- Acquire and maintain CPR/AED certification.
- A high school diploma or GED equivalent.
- Two to Three years experience in security preferred.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 250 pounds
- Ability to lift and carry objects up to 50 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing or sitting position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment