Senior Server Support Analyst

Job summary

Job Ref: IM&TS 132Salary Scale: Band 6 (£39,959 - £48,117 depending on experience)Hours: 37.5 hours per weekContract Type: PermanentNote: This post will be asked to contribute to the 24 hour 'on call' commitment of Digital Services for which additional payments apply

The post-holder is to join an existing team of corporate server specialists within the Digital Service, and is responsible for delivery, support and administration of corporate server-based systems for over 14,000 servers and 19,000 users across a large number of NHS sites within Oxfordshire.

Main duties of the job

We are seeking an IT support technician, who will need working knowledge and skills obtained in a general Windows Server support role (1st or 2nd line). They will have experience of working in a process driven environment. They should have good communication skills along with quality reporting and presentation skills. They should also have awareness/exposure to and preferably experience of a number of the following technology competencies (although not essential as experience will be gained in this role): Microsoft Server 2008R2 to 2016; Sophos Antivirus; Backup systems; Virtual Servers; Active Directory; rack mounted server hardware; Cloud technologies (Azure, Office 365 etc.) and any other general server environment/fabric management skills. The post-holder will be an excellent communicator, experienced and technically competent in the required technologies; and able to produce concise, relevant documentation.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Job description

Job responsibilities

Carries out the full range of defined tasks associated with operating and controlling the installed hardware and software. This may involve the use of multiple hardware and software platforms. Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice. Delegates responsibility for carrying out specific tasks to individuals as appropriate. Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements. Uses available software or specialist monitoring tools to maintain awareness and control of the hardware and software. Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents. Where these actions necessitate modification, restriction or complete removal of resources or services available, communicates with users, specialists and others, using appropriate methods, to inform and escalate if necessary. Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention. Supervises all installation and maintenance work associated with the installation as a whole, including environmental and electrical services. Ensures that procedures are followed, particularly those relating to safety and security. Conducts investigations of operational problems and makes proposals for improvement. Participates in reviews of systems performance, provides advice, and assists specialists or other system or service providers to plan details of amendments and upgrades to systems

Person Specification

Personal Attributes Essential

• Positive and enthusiastic attitude with a strong work/team ethic
• Ability to work under/within a highly pressurised environment
• Must be able to show logical thinking, analytical skills and abilities, complimented with an acute attention to detail
• Good interpersonal skills and an interested in helping people.
• Timely decision-making, punctual and able to work to deadlines
• Ability to sit and work for long periods of time at a VDU screen
• Skills and abilities to manage and organise personal workload and demands in a cohesive, efficient, timely and productive manner
• Discretion and confidentiality relating to corporate and or patient orientated information and data

Communication & Relationship skills Essential

• Proficient and experienced in disseminating information efficiently, accuracy and timely
• Highly articulate, with an ability to communicate/relate appropriately to various professional groups both within and outside the Trust
• Should have a confident manner and an ability to apply/relay Trust/Departmental Policies to Customers
• Should be able to communicate complex technical issues, simply and understandably to a non-technical audience
• Should be able to document work accurately and efficiently
• Strong use and ability in the English language, both oral and written
• Team skills
• Ability to effectively delegate tasks to others, including 3rd party suppliers, contractors, other team members and IT Support

Desirable

• Facilitation skills (getting the best out of others with productivity activities)
• Leadership skills

Knowledge & Skills Essential

• In depth Technical skills: All variants of Microsoft Operating Systems. (Windows 7 - 10, Windows Server 20008R2 - 2016)
• Microsoft Terminal Services/RDS
• VMWare guest and host administration
• Hyper-V guest and host administration
• Server hardware; commissioning and supporting (Dell preference)
• Spyware, Antispam, Malware technologies and countermeasures (Sophos preference)
• Data Backup and Archiving Solutions (SBE, DPM, Veeam, Quantum libraries and Quantum Dedupe systems)
• MS Exchange 2013 server/client
• Active Directory (2008/2012) admin/support
• Server management/diagnostic software and tool kits such as Dell OpenManage
• System Centre: SCOM, SCCM, SCORH, SCSM and SCVMM
• WSUS and patching
• WAN & LAN Topologies and Technologies (Ethernet, DHCP etc.)
• Proficiency at preceding ISM level

Desirable

• Citrix XenApp
• Database systems: SQL (2008, 2012, 2014, 2016), Oracle
• Linux
• VDI experience
• Data Centre Fabric (KVM, Racks, AC, UPS, Monitoring)
• SAN system design/management
• NAS system design/management
• Non-Azure Cloud
• Thin client management
• Powershell
• Super Micro h/w
• MS RemoteApp
• Imprivata SSO
• Avecto Defendpoint
• Licence management and compliance (including SAM)
• ActiveRoles Server
• F5 load balancer
• Image management
• Azure - administration/commissioning
• Office 365 tenant administration

Knowledge & Skills Previous Experience Essential

• Back Office track record at either proficient or expert levels of technical experience, knowledge and ability
• Proven project orientated track record, skills in driving and successful delivery, to time and budget, whole projects or subset tasks within a project
• Experience as a technical lead of tasks or whole project that required leading and delivering high quality outcomes as an individual, or as part of a group of IT professionals
• Experience of customer focused service delivery
• Experience within an ICT environment
• Cumulative experience - experience in an advanced support role, preceded by experience in IT support

Desirable

• Experience of working within a large organisation's 3rd line support team
• Previous experience of working for the NHS
• Experience in leading and delivering high quality productivity and performance of a small group and or individuals.

Educational Background Essential

• GCSE 'C' grade or equivalent in English and Maths
• Good general education
• Degree or equivalent experience

Desirable

• ICT Industry standard qualification or training certification in a leading industry player (Microsoft, CompTIA, Symantec, Citrix, VMWare)
• ITIL Foundation (v3 or v4)
• PRINCE II

Miscellaneous Essential

• Clean Driver's Licence with access to own transport with Business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Manor House Annexe

Oxford

OX3 9RR

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)