Senior Service Design Specialist
Summary
Designs end-to-end customer journeys and service blueprints for a building society, collaborating with cross-functional teams to improve service quality.
Hours:Salary:£55,000 Per AnnumClosing Date:Sun, 16 Aug 2026We're looking for a Senior Service Design professional with a strong background in the service design discipline. This role is ideal for someone who has delivered high-quality service design work across complex, end-to-end journeys, and is confident working within multidisciplinary, outcome-focused teams.You'll bring a deep understanding of core service design methods — including service blueprinting, journey mapping, systems mapping an…