Senior Service Designer
Summary
Senior Service Designer at Yorkshire Building Society designing customer-facing service standards, patterns, and principles across digital, telephony, and retail channels.
As Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. This role will focus on developing standards, patterns and principles for backstage operations. Why join us now? We are at a very exciting place in our transformation …