Service Desk Analyst
Summary
Provides first- and second-line IT support, troubleshooting user issues via phone, email, chat, and in person across a range of technologies.
Service Desk Analyst - 1st & 2nd Line Support About the Role We are currently recruiting for a Service Desk Analyst to join our client The successful candidate will act as the first point of contact for all ICT enquiries , providing high-quality, customer-focused on mainly 1st and some 2nd line technical support across a range of technologies. You will support users via the Service Desk, telephone, email, Instant Messenger and face-to-face, with a focus on resolving incidents at first point of …