Senior Service Desk Engineer
Summary
Senior Service Desk Engineer is the first point of contact for end-users, owning tickets end to end and resolving hardware, software, and network issues via calls, email, and chat within SLAs. Core work spans Windows desktop support, Active Directory user management, O365, VPN, and printer support from the Taguig office.
Salary: ₱37,000 – ₱42,500 per month
About the role
Senior Service Desk Engineer is the first point of contact for end-users, solving or escalating issues with their hardware, software, and network through calls, emails, and chat. You'll own each ticket from start to finish and make sure it's resolved on time within the required SLAs.
Key responsibilities
Desktop operating system maintenance, troubleshooting, and diagnosis
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
Microsoft Office Suite Support
Desktop antimalware administration and resolution
Active Directory user management and troubleshooting
About you
Bachelor's degree in IT or a related field, or equivalent experience
2-3 years of Windows domain desktop and end-user supporting international clients
Working knowledge of Active Directory
Nice to have: O365 administration; AZ-900, MS-900, Network+, or ITIL Foundation
Benefits
HMO coverage effective Day 1 of employment
Pet insurance effective Day 1 of employment
Group life insurance effective Day 1 of employment
Night Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AM
Holiday Premium Pay
Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
Annual Performance Review and Bonus
13th Month Pay
Subsidized Meals & free coffee/snacks
Shuttle Service
Service Incentive Leaves (accrued 12SL, and 12VL)
Quarterly Rewards and Recognition
About us
IT By Design is an operating partner for managed service providers (MSPs), running service desk, NOC, and SOC teams that support clients 24/7.