Senior ServiceNow HRSD Architect

Job Title: Senior ServiceNow HRSD Architect
Type: Contract
Work Model: Remote
Hours: 40.0

Responsibilities

• Participate in full software development life cycle: Analysis, Design, Configuration, Testing, Training, and Operational support
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, Knowledge Management, and other modules to meet business requirements and provide an exceptional employee/user experience
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules
• Create reports and dashboards to display KPIs and provide insights and metrics related to HR services and processes
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements
• Perform system testing, debugging, and troubleshooting to ensure the stability and reliability of HRSD solutions
• Document, maintain, and update policies, procedures, and controls for platform operation and software development lifecycle while promoting agile development
• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team
• Ensure all custom development aligns with ServiceNow best practices and governance standards
• Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed
• Stay informed about ServiceNow platform updates, new features, and best practices; recommend and implement enhancements to optimize HRSD functionality

Requirements

• 6+ years of ServiceNow experience with Human Resources case management
• 4+ years of product development experience in ServiceNow HR Service Delivery (HRSD), understanding out-of-the-box functionality vs customization
• Strong understanding of HR processes and workflows
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification
• Advanced proficiency in ServiceNow development, including Scripting (JavaScript and Glide scripting), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs
• Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (Oracle HCM Cloud, Microsoft 365, etc.)
• Experience with Agile development methodologies and tools
• Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders
• Experience with ServiceNow AI platform tools and capabilities, including NowAssist and MoveWorks
• Ability to work independently and collaboratively, with strong problem-solving skills and attention to detail

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1