Senior ServiceNow ITOM Technical Consultant – Australia (Remote)
Summary
A senior consultant who designs, implements and optimises ServiceNow ITOM solutions (Discovery, Service Mapping, CMDB, CSDM) for Delivery Centric's enterprise clients — configuring MID Servers, patterns and integrations via REST/SOAP and IntegrationHub, driving CMDB data quality and governance, producing technical designs, and running workshops, UAT and hypercare while mentoring junior consultants
Delivery Centric is seeking a highly skilled Senior ServiceNow ITOM Technical Consultant to design, implement and optimise enterprise IT Operations Management (ITOM) solutions across Discovery, Service Mapping, CMDB and the Common Service Data Model (CSDM).
The successful candidate will work across technical design, implementation and platform optimisation, helping improve infrastructure visibility, CMDB data quality, service mapping and operational governance in line with ServiceNow best practices.
Key Responsibilities
- Design, configure and implement ServiceNow ITOM solutions, including Discovery, Service Mapping, CMDB, Service Graph Connectors and Cloud Discovery.
- Configure and optimise Discovery schedules, patterns and Service Mapping solutions.
- Configure and manage MID Servers and troubleshoot Discovery, identification and reconciliation issues.
- Drive CMDB data quality, governance and CSDM adoption.
- Define configuration item (CI) relationships, service hierarchies and reconciliation processes.
- Develop technical designs, solution documentation and implementation plans.
- Configure integrations using REST/SOAP APIs and IntegrationHub.
- Support platform upgrades, enhancements and ongoing ITOM optimisation.
- Facilitate technical workshops, user acceptance testing (UAT), deployments and hypercare activities.
- Provide technical guidance to junior consultants and promote ServiceNow ITOM best practices.
Mandatory Skills and Experience
- 7+ years of overall ServiceNow experience, with strong hands-on experience in ITOM implementation, configuration and optimisation.
- Hands-on experience implementing and configuring ServiceNow Discovery.
- Strong experience with ServiceNow Service Mapping and CMDB implementation.
- Knowledge of the Common Service Data Model (CSDM) and CMDB governance.
- Experience configuring MID Servers and troubleshooting Discovery issues.
- Experience with pattern-based Discovery and identification and reconciliation processes.
- Experience with Service Graph Connectors.
- Experience developing integrations using REST/SOAP APIs and IntegrationHub.
- Working knowledge of JavaScript and ServiceNow platform configuration.
Preferred Skills
- Experience with ServiceNow Event Management and ITOM Health.
- Exposure to Cloud Discovery and integrations with AWS, Microsoft Azure or Google Cloud Platform (GCP).
- Knowledge of Operational Intelligence and Health Log Analytics.
- Experience with ITOM Visibility and related ServiceNow ITOM capabilities.
Certifications
Mandatory
- ServiceNow Certified System Administrator (CSA).
Strongly Preferred
- Certified Implementation Specialist (CIS) – Discovery.
- Certified Implementation Specialist (CIS) – Service Mapping.
Nice to Have
- ITIL 4 Foundation.
- ServiceNow Certified Application Developer (CAD).
- Relevant ServiceNow ITOM micro-certifications.
Ready to take on a Senior ServiceNow ITOM Technical Consultant role in Australia (Remote) with Delivery Centric? Apply now to join a team that delivers excellence and realises value for its clients.